ASPECTS OF COMMUNICATION

ORAL COMMUNICATIN LEVEL 2 - SAMPLE ACTIVITIES

Personal(expressing identity)

• Makes a telephone call and responds appropriately to questions which require basic personal details, e.g. makes an appointment at the community health centre
• Participates in short casual conversation with a colleague/friend/classmate expressing personal understanding of event/issue/preference
• Locates and selects information from a spoken text, e.g. listening for the time and channel of a preferred TV program

Cooperative(interacting in groups)

• Participates in task distribution which requires some negotiation with other members of the group, e.g. job rotation, organising a class excursion, farewell drinks for a colleague, filling shift for worker who will be/is absent
• Discusses issues from company or union newsletter, community, recreational or social club newsletter
• Participates in an informal conversation, e.g. exchanges greetings with and expresses opinion to a fellow group member, asks questions and makes comments that expand ideas and seek clarification

Procedural(performing tasks)

• Explains routine procedures to others, e.g. workplace safety procedures, fire drill, how to secure lockers at swimming pool
• Reports a problem/hazard/fault/ defect to a supervisor or utility company
• Asks questions to clarify and confirm instructions, e.g. questions steps in a new procedure if unsure, confirms necessary arrangements for child to attend school excursion
• Listens to short, explicit instructions to learn new procedures needed to complete a task, e.g. uses a piece of machinery in the workplace, uses a computer program 

Technical (using tools and technology)

• States/describes problems with a technology, e.g. need for left-handed mouse
• Follows directions to perform a sequence of routine tasks, e.g. uses machinery/equipment such as a fax machine, fork lift, makes pre-operational checks on machinery/plant equipment, uses distance education to participate in instruction
• Listens to brief recorded telephone instructions and acts appropriately, e.g. uses dial selection to pay a bill, selects a preferred GP

Systems(interacting in organisations)

• Receives and passes on straightforward messages, e.g. variations to work roster or training timetable, changes to medical appointments
• Participates in a face-to-face oral exchange, e.g. job interview, enquires about training opportunities, time of delivery or pick-up
• Listens for specific information in a formal meeting

Public(interacting with the wider community)

• Elicits and responds to information given in a public setting, e.g. information booth personnel to more effectively access public event/tourism venue/secure special-needs service
• Listens to a radio program on a familiar, personally relevant topic and comments on an item of interest