Writes a personal letter which details complex personal circumstances/responses where a level of subtlety is required, e.g. support letter in a court case
Write a recount of a short story from the point of view of one of the characters, using literacy devices such as descriptive techniques, development of character and appropriate tone
Prepares a critical evaluation on information regarding possible training courses available as part of own Performance Appraisal Review
Cooperative(interacting in groups)
Writes a report of an investigation which requires a small group to design, implement, analyse and present results in an appropriate format
Develops a collective response, e.g. letter of complaint about workplace conditions, cutbacks to funding for local/community service such as library, childcare centre, drop-in centre
Procedural(performing tasks)
Writes an organisational plan based on task analysis, survey of participants, and financial information
Writes a detailed procedural text, including alternative courses of action, after defining the needs of the audience and the purposes of the information, e.g. develops work instructions in which print is supported by graphics, diagrams and charts, taking into account the needs of a culturally and linguistically diverse workforce
Prepares task and required documentation for an assessment event using clear and comprehensible language and layout
Technical (using tools and technology)
Defines the purposes and objectives for the use of a particular technology, e.g. writes a report which includes a detailed analysis of a new form of technology as applied in a particular workplace or environment
Adapts task instructions to suit changes in technology, e.g. writes plain
English instructions for the operation of a new machine based on the manufacturer’s instructions
Uses software capabilities to insert footnotes, references, or prepare automatic contents page
Systems(interacting in organisations)
Participates actively in a meeting by taking detailed and accurate minutes
Writes a position paper or report based on analysis of data and consultations conducted with a range of stakeholders, e.g. external and internal customer feedback on quality of service
Identifies, analyses and evaluates information from a wide variety of sources, e.g. carries out a task analysis in order to design and develop a program for implementation
Public(interacting with the wider community)
Writes for specific audience in order to convey detailed information and/or explore different perspectives on complex, challenging issues, e.g. revises a needlessly complicated leaflet and presents it in plain English
Writes a cohesive, well-structured article for a local community newspaper on a complex issue, presenting alternative views, evidence and recommendations
Designs a survey to accurately ascertain customer satisfaction levels and presents a process to evaluate responses
